In 2011, we scored between 96% and 99.7% with surveyed clients for Access, Value, and Claims Satisfaction.
“In this day and age when it seems that most insurance companies are happy to take your money and only that. It is refreshing to think that there is a company, Cornerstone, that cares enough about their customers to provide this information. Well done….one very impressed customer.”
- D.K., Retail client
“My bad situation was turned into a fabulous experience. I did not have to lift a finger. I was taken care of as if I were royalty. Would never use anyone else. You all do ROCK!!!”
- T.K., CPSA member
“Everything was very straight forward and made comfortably easy for me, from when I first called you, to getting my car back again…Needless to say, I am very pleased with your service and the outcome. Thank you!!!!”
- J.L., CPSA member
”The service was great and you were wonderful to work with as usual.”
- P.M., Retail client
”Once again I have been delighted with the service you provide. You are always helpful, quick to respond and patient with my husband and I. Dealing with insurance issues is stressful and I am grateful that it is you picking up the phone at the other end. Thanks again for your continuing service.”
- C.S. ODA member
“…In these times when people are so quick to condemn insurance companies as cold, uncaring businesses, I want to say that we/our claim was handled with prompt, courteous service. You are one class act.”
- D.K. CPSA member
“Once again, I want to thank you for all your efforts in bringing the situation with my insurance claim to a resolution. I am convinced that had I not involved you when I did, I would still be without a furnace at this time. I not only appreciate the time and effort you put into this but also the level of understanding and compassion you showed me…I truly appreciate all your efforts.”
- M.W. OVMA member
“Thank you for all your help and understaning! Please never stop providing such excellent, personal and caring service! I appreciate everything you have done for me in such a short time!”
- B.G. ACTA member
“I wanted to thank you so much for your expertise in handling my claim. When the insurance company did not call me back in a timely manner I called you. You professionally and efficiently handled my claim and contacted the appropriate people. I want to thank you again for the courteous and efficient manner in which my claim was handled.”
- E.W. CPSA member
“Excellent follow up from Mirella. She was very responsive, quick to return calls and very knowledgeable! Hire more people like Mirella – people that go out of their way to help customers and make their experience with the insurance company positive! Keep up the good work!”
- P.G., CPSA member
“I just wanted to send you a quick note to tell you how pleased that we are that we have switched our staff benefits plan to [Cornerstone]. We have been delighted with the pleasant, prompt service we have received. As an added bonus, compared to our previous provider, the cost has dropped considerably.
Thank you so much for your assistance and patience getting us through the enrolment process.”
- R.B., OVMA Member
“Beyond a pragmatic evaluation of the value of the program for our staff, it’s certainly worth commenting on the prompt, pleasant, and quality service we’ve enjoyed with [Cornerstone]. With the changes we’ve experienced in purchasing and settling into a new clinic, we were grateful for a seasoned specialist who provided a seamless transition into the employee group benefits program.
Finally, from my past term as OAO President, I earned particular insight to the OAO Insurance program and the folks behind it. I can personally attest to the professionalism, initiative, creativity, and responsiveness of our partners at [Cornerstone]; I believe that you’re doing a great job for our members.”
- Drs. Derek & Karen MacDonald
Past OAO President
“…we just took possession of our new cottage and when we entered the premises we were horrified to find a large amount of water damage due to a faulty toilet. When we called, your team acted very quickly, emergency crews arrived within less than two hours of our call, and the whole situation is being handled very professionally. All the people involved with our claim have been very attentive to our situation and could not do enough to make things right. As you know we have been with your company for many years and we will continue to do so. We cannot thank you enough!”
- F.T., DDS
